Discover Samsung KX’s signature Service Philosophy, built around four pillars that turn every interaction into a memorable experience: Connect, Personalise, Amaze, and Empower. Through practical demos, interactive activities, and mini-quizzes, you’ll learn how to welcome guests with confidence, tailor experiences to individual passions, create wow moments, and guide them to keep exploring.
By the end of this course, you’ll be able to:
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Apply the four pillars to real-world customer interactions
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Demonstrate practical skills through “Service in Action” sign-offs
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Deliver exceptional, personalised service every time.
Ignite your inner storyteller and present with confidence—on camera, on the shop floor, or anywhere! This hands-on workshop equips Samsung team members with proven techniques to design and deliver memorable presentations, boosting both customer engagement and self-belief.
By the end you’ll be able to…
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Structure a clear, compelling story your audience remembers.
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Harness body language—eye contact, posture, gestures—for instant presence.
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Control vocal impact (projection, pace, pause, pitch) to keep attention.
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Choose words that resonate with customers and move them to action.
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Deliver a polished 30-second & timed presentation challenge.
What to expect
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Interactive drills, video examples, and peer feedback.
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Supportive environment—share ideas, lean on each other’s strengths, and make your energy contagious.
Come curious, dive in fully, and leave ready to wow any audience.
Ignite your inner storyteller and present with confidence—on camera, on the shop floor, or anywhere! This hands-on workshop equips Samsung team members with proven techniques to design and deliver memorable presentations, boosting both customer engagement and self-belief.
By the end you’ll be able to…
-
Structure a clear, compelling story your audience remembers.
-
Harness body language—eye contact, posture, gestures—for instant presence.
-
Control vocal impact (projection, pace, pause, pitch) to keep attention.
-
Choose words that resonate with customers and move them to action.
-
Deliver a polished 30-second & timed presentation challenge.
What to expect
-
Interactive drills, video examples, and peer feedback.
-
Supportive environment—share ideas, lean on each other’s strengths, and make your energy contagious.
Come curious, dive in fully, and leave ready to wow any audience.
Master the essential 12 Mystery Shop questions that drive our flagship retail performance. This module guides you through the customer journey from first impression to closing the sale, aligned with Samsung’s Service Philosophy pillars: Connect, Personalise, Amaze, and Empower.
Learn how to consistently deliver exceptional service moments, spot opportunities for smart cross-selling, and handle customer interactions that earn top scores every time. This training ensures you know exactly what shoppers look for and how to turn those moments into measurable success.
Learn how to build long-term relationships, not just sales. This module gives you the tools, techniques, and mindset to turn one great conversation into repeat business, referrals, and a growing client base.
Learn how to write emails that reflect the quality of service you deliver face-to-face. In this course, we’ll explore how to stay professional, polite, and personal in every message — especially when following up with clients.